Information We Collect

When you work with ModernInnovationZone for your floral arrangements, we collect certain information to provide you with personalized service. This includes basic contact details like your name, phone number, and email address when you reach out to us.

We also gather information about your floral preferences, occasion details, delivery addresses, and any special requests you share with us. Sometimes, you might provide photos or inspiration images to help us understand your vision better.

• Contact information including name, phone, and email
• Delivery addresses and preferred timing
• Floral preferences and occasion details
• Photos or references you share for inspiration
• Communication history and consultation notes

How We Use Your Information

Your information helps us create beautiful, personalized floral arrangements that match your specific needs. We use it to coordinate deliveries, send you updates about your orders, and occasionally share seasonal inspiration that might interest you.

Sometimes we work with delivery partners or suppliers who need basic information to complete your order. But they only receive what's absolutely necessary – like your name and address for delivery purposes.

Your Rights and Choices

Under Indian privacy laws and our commitment to transparency, you have several important rights regarding your personal information:

Data Security and Storage

We take protecting your information seriously. All digital records are stored securely with encryption and regular backups. Physical documents are kept in locked storage and disposed of properly when no longer needed.

Our team members only access your information when necessary to fulfill your orders or answer your questions. We provide regular training on privacy best practices and maintain strict confidentiality standards.

• Encrypted digital storage with secure access controls
• Regular security audits and system updates
• Limited access on a need-to-know basis
• Secure disposal of physical documents
• Regular staff training on privacy practices

Data Retention

We keep your information only as long as needed to provide our services and meet legal requirements. Typically, this means:

Active customer information stays in our system while you're working with us and for about two years after your last order. This helps us remember your preferences if you return and handle any warranty or service questions.

Financial records are kept for seven years as required by Indian tax laws. After that time, we securely delete or destroy all unnecessary information.

Sharing with Third Parties

We work with a small number of trusted partners to deliver our services, but we're very careful about what information gets shared and why.

We never share information for marketing purposes or with companies that might contact you directly. If legal requirements force us to disclose information, we'll inform you whenever possible.

Changes to This Policy

Privacy laws and our business practices evolve over time. When we need to update this policy, we'll post the changes here and send you an email if the changes significantly affect how we handle your information.

We recommend checking this page occasionally, especially if it's been a while since you last reviewed it. The date at the top shows when we last made updates.